TRAVEL INSURANCE AGENCIES LTD.

Travel Insurance Direct UK

Making a Claim

WHAT YOU MUST DO IN THE EVENT OF A MEDICAL EMERGENCY OUTSIDE THE UNITED KINGDOM OR IN ALL CASES INVOLVING REPATRIATION OR CURTAILMENT

The emergency assistance provided for you by this insurance is operated by ONE Assist and Healthwatch S.A. In the event of any Illness, injury, Accident or hospitalisation which requires:

Inpatient treatment, anywhere in the world you must contact:
ONE Assist
Tel: +44 (0)113 3189 497
Fax: +44 (0)113 3189 498
Email: ops@oneassist.com


Outpatient treatment, anywhere in the world, excluding North America and the United Kingdom, you must contact:
Healthwatch S.A.
Tel: +44 (0)113 3180 124
Fax: +44 (0)113 3180 125
Email: newcase@healthwatch.gr


Outpatient treatment, in North America and the United Kingdom you must contact:
ONE Assist
Tel: +44 (0)113 3189 497
Fax: +44 (0)113 3189 498
Email: ops@oneassist.com


Our Emergency Assistance Services may be able to guarantee costs on your behalf. When contacting our Emergency Assistance Service please state that your insurance is provided by UK General Insurance Ltd arranged by Travel Insurance Direct and quote the appropriate scheme name and reference number:


Scheme Name: Travel Insurance Direct
Scheme Number: 04729


Note: You must retain receipts for medical and additional costs incurred and you are responsible for any policy Excess which
should be paid by you at the time of treatment.

To make a claim other than any claim for medical emergencies or curtailment please contact:

ONE Claims

Telephone: 01992 454 262
Fax: 01992 450 717
Write: ONE Claims, 1-4 Limes Court, Hoddesdon, Herts, EN11 8EP
Email: mail@oneclaims.com

Scheme Name: Travel Insurance Direct
Scheme Number: 04729

Please quote the scheme reference number stated above and state under which section(s) a claim is being made. This will ensure we send you the correct claim form(s).

PLEASE DO NOT FORWARD ANY DOCUMENTS UNTIL YOU SUBMIT THE COMPLETED CLAIM FORM.

IMPORTANT: Please read the claim form carefully and ensure that you provide all the documentation requested. Failure to fully complete the claim form or forward all the requested documentation in support of your loss will prevent us from reviewing your claim. Please note that additional information or documentation may be required to substantiate your loss if it is considered necessary. In no event should a claim be notified later than 31 days after the end of the Trip.

UK General Insurance Ltd are an insurers agent and in the matter of a claim act on behalf of the insurers.


RETURNING EARLY TO THE UNITED KINGDOM
If you have to return to the United Kingdom under Section A1 (Cancellation and Curtailment) or Section B (Medical Expenses) our Emergency Assistance Service must authorise this. If they do not, this could mean that we will not provide cover or we may reduce the amount we pay for your return to the United Kingdom. Our Emergency Assistance Service reserve the right to repatriate you should our Emergency Assistance Service view you as being fit to travel.


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